Frequently Asked Questions
We are here to provide clear, honest answers to help drivers and businesses throughout the region make informed decisions.
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Know your coverage
Insurance & Your Rights
Am I required to use the repair shop recommended by my insurance company?
No. Washington state law guarantees your right to choose your repair facility. While insurance providers often recommend shops from their preferred network, the final decision is always yours. When searching for auto collision repair shops near you, choose an independent facility like ours that will collaborate seamlessly with your insurance company while prioritizing your vehicle’s safety and structural integrity.
Why is the insurance company's initial estimate lower than yours?
Initial insurance estimates usually only cover visible exterior damage. However, modern vehicles often hide structural or electronic issues. We perform a complete teardown and diagnostic scan to uncover this hidden damage, then submit a supplemental estimate to your insurer to ensure your vehicle is completely and safely restored.
Do I need to get multiple estimates for my insurance company?
No. Washington law states that your only obligation is to choose a repair facility and inform your insurance company where the vehicle is going. We will handle the negotiations from there.
Will my insurance company provide a rental car?
If the other driver was at fault, their insurance company is generally responsible for your rental vehicle. If you are using your own policy, you will need to verify your specific rental coverage limits.
Clear, simple steps
The Repair Process
Do you service both newer and older vehicles?
Yes. Our facility and technicians are fully equipped to service all types of vehicles. Whether you drive a brand-new model requiring advanced electronic sensor calibration or an older, high-mileage vehicle, we have the tools and expertise to restore it properly.
How do you handle vehicles that are no longer in production?
We have extensive experience repairing discontinued models. While parts for these vehicles can sometimes take longer to source, we utilize a vast network of specialized suppliers to locate safe, reliable parts.
Will my insurance require aftermarket parts, or can I request only OEM?
Your specific insurance policy dictates which replacement parts are covered, which frequently includes aftermarket options. However, we always advocate for genuine OEM parts whenever possible.
Will my vehicle be the same after the repair?
Yes. Using certified equipment and advanced diagnostic tools, we restore your vehicle so it is cosmetically and structurally equal to its exact pre-loss condition.
Can you accommodate commercial businesses and large vehicles?
Yes. We provide comprehensive fleet collision services designed to minimize commercial vehicle downtime. If your business requires emergency vehicle repairs, contact us immediately so we can expedite your evaluation and get your drivers back on the road safely.
Shouldn't I take my car back to the dealer for collision repair?
Not necessarily. Dealerships do not have a unique advantage in collision repair technology or parts availability. As an independent collision center, our sole focus is on exact structural repair, advanced diagnostics, and advocating for your best interests.
How do you restore bent frames or structural damage to exact factory standards?
We utilize the Eclipse Laser Frame Measurement system paired with two dedicated frame benches. This 3D laser technology detects structural misalignments down to the millimeter, allowing us to precisely measure and pull your vehicle’s frame back to exact original manufacturer specifications.
What welding equipment do you use for structural body repairs?
Modern vehicles use high-strength steel that requires specialized welding to preserve factory safety ratings. We rely on the PROSpot SP-5 Spot Welder and Millermatic 140 Welder to replicate clean, factory-quality spot welds without weakening surrounding metals.
Can you repair modern vehicles with aluminum bodies or panels?
Yes. Aluminum requires specialized, non-contaminating equipment for safe repair. We perform dedicated aluminum panel and structural work using our DualSpotter Aluminum and Brass Welder, allowing us to restore modern trucks, EVs, and luxury vehicles to pre-accident condition.
Do cracked plastic bumpers or trim always need to be replaced?
Not always. We use a Nitro-Weld Plastic Welder, an advanced nitrogen welding system that fuses cracked plastic at a molecular level. This creates a permanent, structural weld on bumpers, headlight tabs, and trim, saving you money while keeping your original equipment.
know about oem
OEM vs. Aftermarket Parts
What are OEM parts, and how do they differ from aftermarket parts?
OEM (Original Equipment Manufacturer) components come directly from your vehicle’s brand, ensuring an exact match to its initial factory build. Aftermarket alternatives are generic parts produced by independent suppliers, which often sacrifice precise fitment and structural standards for a lower price point.
Why does Pro Finish AutoCare advocate for OEM parts?
Your safety depends on them. OEM parts are crash-tested to ensure your vehicle’s structural integrity, crumple zones, and safety sensor calibrations work seamlessly in an accident.
Will using aftermarket parts void my vehicle’s factory warranty?
It won’t void your entire warranty, but if an aftermarket part fails or damages surrounding components, your dealership can deny coverage for those repairs. OEM parts keep your factory warranty completely intact.
If my vehicle is leased, do I have to use OEM parts?
Yes, almost always. Most lease agreements require genuine OEM collision repairs to preserve vehicle value. Returning a leased car with aftermarket parts often results in heavy financial penalties.
How do I know if my insurance policy includes an "OEM Endorsement"?
Check your policy terms for an “OEM Coverage” rider, or bring your policy documents into our shop. Our team will review your coverage details and help you understand exactly what you are entitled to.
Lasting shine guaranteed
Paint & Post-Repair Care
Is there a warranty for the paint and repairs?
Yes! Pro Finish AutoCare provides a Limited Lifetime Warranty on our repairs and paintwork.
Will the new paint match my car exactly?
Yes. We use an advanced color-matching and blending process. We match the new paint to your existing color, blend it seamlessly into the adjacent panels, and seal it with a clear coat. This guarantees a flawless finish and prevents any visible “blend lines” as the vehicle ages.
How should I care for my new paint job?
Your fresh paint needs 60 days to cure fully. During this time:
- Do not wax the vehicle or use commercial car washes.
- Hand-wash only in the shade, using mild car-wash soap and a soft cloth.
- Avoid parking under trees (clean off bird droppings, sap, or bugs immediately, as they are acidic and can etch the clear coat).
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Still have questions?
Trust our experienced team to provide clear, honest answers and advocate for your best interests.
